Term and Conditions

Last updated: [Insert Date]

1. Website Use

1.1 Eligibility

Our website and services are intended for users who are at least 18 years old or accessing the site with parental/guardian supervision.

1.2 User Responsibilities

When using our site, you agree to:

• Provide accurate and complete information when creating an account or making purchases
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper working of our website

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our water sports equipment including:

• Towables (1-person, 2-person, and 3-5 person options)
• Boat accessories and wakeboards
• Foil equipment (wings, boards, bags, and accessories)
• Kitesurfing gear (boards, clothing, gloves, and accessories)
• Junior wakeboards

While we strive for accuracy, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase which we may accept or decline. Orders are only binding when we issue an order confirmation.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though orders already placed will be honored at the price quoted.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due immediately upon order placement.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

4.2 Delivery Areas

We ship worldwide except to Asia and certain remote areas. Delivery times are estimates and may vary due to customs processing.

4.3 Order Processing

We process orders within 1-2 business days. During peak seasons, processing may take slightly longer.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receipt if:

• The item is unused and in original condition
• All original packaging and tags are intact
• You include proof of purchase

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Foil Parts & Accessories
• Kitesurf Gloves
• Boat Towables showing signs of water testing

5.3 Refund Process

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the return. Note that shipping costs are non-refundable.

6. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

7. Liability Limitations

7.1 Product Use

Water sports equipment carries inherent risks. By purchasing our products, you acknowledge these risks and agree to use all equipment properly and safely according to manufacturer guidelines.

7.2 Website Use

We strive to keep our website accurate and available, but we cannot guarantee it will be error-free or uninterrupted. We are not liable for any indirect or consequential damages arising from website use.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of Scottish courts.

10. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

11. Contact Us

For questions about these Terms and Conditions, please contact:

Mystic Sales Store (WaterBoardz)
39 Hilltown
Dundee, GB DD1P 7YB
Email: [email protected]