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Welcome to WaterBoardz (“we”, “us”, or “our”), your premier destination for water sports equipment and accessories. At Mystic Sales Store (operating as WaterBoardz), we are committed to protecting your privacy while providing you with exceptional service for your aquatic adventures. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website waterboardz.com.

1. Information We Collect

We collect information to provide better services to all our water sports enthusiasts:

Personal Information

  • Contact Details: Name, email address, phone number, shipping address when you make a purchase or create an account
  • Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal account information
  • Order History: Details of products you’ve purchased from us (towables, foil wings, wakeboards, etc.)

Non-Personal Information

  • Technical Data: IP address, browser type, device information
  • Usage Data: Pages visited, time spent on site, products viewed
  • Location Data: General geographic location (country/city level) to determine product availability

2. How We Use Your Information

As fellow water sports lovers, we use your information responsibly to enhance your experience:

  • Order Processing: To fulfill your purchases of towables, foil equipment, and other water sports gear
  • Customer Service: To respond to your inquiries about products or shipping
  • Website Improvement: To optimize our site for better browsing and shopping experiences
  • Marketing: To send you relevant offers on products matching your interests (e.g., kitesurf accessories if you’ve purchased similar items)
  • Security: To protect against fraudulent transactions and unauthorized access
  • Legal Compliance: To meet our legal obligations and enforce our policies

3. Data Sharing and Disclosure

We value your trust and only share information when necessary:

  • Service Providers: With trusted partners who help operate our business (payment processors, shipping carriers)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third-party marketers.

4. Data Storage and Security

Your security is as important to us as your enjoyment on the water:

  • Data is stored on secure servers with industry-standard encryption
  • Payment details are processed through PCI-compliant services and never stored on our systems
  • We implement appropriate technical and organizational measures to protect your data
  • International transfers comply with applicable data protection laws

5. Your Rights

You have control over your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Objection: Opt-out of marketing communications
  • Restriction: Limit how we use your data
  • Portability: Request transfer of your data to another service

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Like the perfect wake behind a boat, we use cookies to create a smooth experience:

  • Essential Cookies: Necessary for site functionality (e.g., shopping cart)
  • Performance Cookies: Help us improve our website
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Show relevant ads for water sports equipment

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this policy occasionally. Significant changes will be notified through our website or email. Continued use of our services constitutes acceptance of the updated policy.

8. Contact Us

For any privacy-related questions, reach out to our team of water sports enthusiasts:

Mystic Sales Store (WaterBoardz)
39 Hilltown
Dundee, GB DD1P 7YB
Email: [email protected]

Now that you understand how we protect your privacy, why not browse our selection of premium water sports equipment? The waves are waiting!