Welcome to WaterBoardz, your premier destination for water sports equipment! Below you’ll find answers to our most commonly asked questions about our products, shipping, payments and more. If you can’t find what you’re looking for, don’t hesitate to contact our friendly team at [email protected].

About WaterBoardz

What kind of products does WaterBoardz specialise in?
We’re passionate about all things water sports! Our product range includes towables (for 1-5 people), wakeboards (including junior sizes), foil wing equipment, kitesurf accessories, and various water sports accessories. Whether you’re looking for adrenaline-pumping towables or precision foil wings, we’ve got your water adventures covered.
Where is WaterBoardz based?
Our headquarters are located at 39 Hilltown, Dundee, GB DD1P 7YB, but we ship our premium water sports equipment worldwide (excluding some remote areas in Asia).

Products

How do I choose the right towable for my needs?
Our towables are categorized by capacity: 1 Person Towables are perfect for solo riders, 2 Person Towables are great for couples or friends, while our 3-5 Person Towables are ideal for group adventures. Consider your typical group size and desired experience when choosing.
What’s the difference between boat wakeboards and foil wing boards?
Boat wakeboards are designed for traditional wakeboarding behind a boat, while foil wing boards are used with hydrofoil technology that lifts the board above the water’s surface for a smooth, flying sensation. Foil wings require more skill but offer a unique riding experience.
Do you offer equipment for beginners?
Absolutely! Our junior wakeboards and entry-level towables are perfect for beginners. We also offer a range of kitesurf accessories suitable for those just starting their water sports journey.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure and convenient checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.
Can I modify my order after it’s been placed?
We process orders quickly to get you your gear as soon as possible. If you need to modify your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:
1. Standard Shipping via DHL or FedEx (10-15 business days after dispatch) for £12.95
2. Free Shipping via EMS (15-25 business days after dispatch) for orders over £50
How long does order processing take?
We typically process orders within 1-2 business days. During peak summer months, processing may occasionally take slightly longer, but we’ll keep you informed of any delays.
Do you ship to my country?
We ship globally, with the exception of some remote areas in Asia. If you’re unsure whether we deliver to your location, please contact us before placing your order.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your water sports gear on its journey to you.
Why might larger items take longer to arrive?
Items like towables or foil boards may require special handling and may be subject to different shipping routes, which can sometimes add to the delivery time. Rest assured we’ll get your equipment to you as quickly as possible!

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Please see our Returns Policy page for full details on how to return items and any conditions that apply.
What if my item arrives damaged?
We carefully inspect all items before shipping, but if your equipment arrives damaged, please contact us immediately at [email protected] with photos of the damage and we’ll arrange a replacement or refund.
Can I exchange an item for a different size or model?
Yes, within our 15-day return window you can exchange items, subject to availability. Please contact our customer service team to arrange an exchange.

Contact Us

Still have questions? Our passionate team of water sports enthusiasts is always happy to help! Contact us at [email protected] and we’ll get back to you as quickly as the waves allow.

Now that your questions are answered, why not browse our selection of premium water sports equipment and start planning your next aquatic adventure? The water’s waiting!